The SMARTY team are available to chat online 9am to 5pm, 7 days a week (excluding Christmas and New Year’s Day Bank Holidays).

If you run out of data, data add-ons are £1 per GB - the same as it costs on our Data discount plans. To call an 084 or 087 number you can add an “Out of plan” add-on in £5 increments. Add-ons don’t expire.

Yes. If you’re travelling in the EU, everything works like home. Data comes out of your monthly allowance or data add-ons. Please see our price guide for information on our Fair Use Policy.

Outside the EU, you need to add an “Out of plan” add-on. See the prices where you’re going.

No. Only Data Discount plans get money back for unused data. Look for the “Money back” icon on Data Discount plans.

Everything you need to know about our: prices, discounts, offers and add-ons if you’re a customer of ours.

See our price guide.

SMARTY connects to the 4G and 3G network wherever it can. SMARTY is not compatible with 2G handsets.

Check your coverage

Simply contact your previous network provider or text ‘PAC’ to 65075 to get a code valid for 30 days. This won’t disrupt your service. We’ll walk you through steps to enter this code to transfer the phone number you want to keep.

You can now use SMARTY to make calls to other countries from the UK. International calls and texts are taken from your “Out of plan” add-ons.

You can now use your SMARTY plan abroad. In the EU it works like normal up to 20GB. Outside the EU, or to call internationally, you need to add an “Out of plan” add-on.