FAQs

Which devices come with one year of free Apple TV+?
Any iPhone, iPad, iPod touch, Apple TV or Mac capable of running the latest version of iOS, iPadOS, tvOS or macOS purchased after 10 September 2019 is eligible. Both new and older (refurbished) models qualify, including devices from the iPhone Upgrade Programme.

Where can I watch Apple TV+?
Apple TV+ is available in the Apple TV app on iPhone, iPad, iPod touch, Apple TV and Mac, as well as selected smart TVs and streaming devices. You can also watch on tv.apple.com. Learn more about Apple TV+.

What is included with Apple TV+?
Apple TV+ lets you stream all of the new, original Apple TV shows and films in the Apple TV app, ad-free and on demand. On iPhone, iPad and Mac, you can even download episodes or films to watch offline. Your Apple TV+ subscription includes access for you and up to five other family members thanks to iCloud Family Sharing.

Only one offer per family. You can share your one year of free Apple TV+ with up to five other family members through Family Sharing. Offer must be claimed in the Apple TV app within three months after first setting up your new device. To see the offer appear, you will need to sign in with your Apple ID on your new device. If you’ve purchased your new device before the launch of Apple TV+ on 1 November 2019, you will get three months to redeem your one year of free Apple TV+, from 1 November 2019. Upon claiming the offer, you commit to a £4.99 monthly subscription that starts after the one-year free trial. Plan automatically renews until cancelled. You can cancel at any time in Settings at least a day before each renewal date. If you cancel before the end of the one-year free trial, you and your family members will immediately lose access to Apple TV+ and the remainder of your one-year free trial. You can’t reactivate this trial.

Appendix 1 – Promotion Terms and Conditions

SAMSUNG ELECTRONICS (UK) LIMITED

PRE ORDER ‘HUBBLE’ PROMOTION

TERMS AND CONDITIONS

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at www.samsung.com/uk/galaxys-preorder or www.samsung.com/ie/galaxys-preorder form part of the Terms and Conditions.

The Promoter 

1. The Promoter is Samsung Electronics (UK) Limited, Samsung House, 1000 Hillswood Drive, Chertsey, Surrey, KT16 0PS (the “Promoter”).

Promotion Period 

1. The Promotion will commence at 20:00 (GMT) on 11 February 2020 and shall close at 23:59 (GMT) on the 8 March 2020 (the “Promotion Period”). 

Eligibility

1. To be eligible to participate in the Promotion you must be a resident (aged 18+) or a registered company (“Participant”).  of either the United Kingdom, Isle of Man, Channel Islands or the Republic of Ireland (“Territory”). 
2. Employees or agents of the Promoter that are involved in the operation of this Promotion or anyone professionally connected to this Promotion are not eligible to enter.
3. Network providers, retailers, distributors, resellers and any person who purchases a Promotion Product (defined below) for resale or otherwise not as the user of the Promotion Product, may not participate in this Promotion and is specifically excluded as a Participant.

Offer 

1. Participants who pre-order and purchase a new selected (i.e. not second hand, refurbished or ex-display) Samsung product as shown below in Table 2 (a “Promotion Product”) from a Participating Retailer shown in Table 1 below (“Participating Retailer”) in the UK, Channel Islands, Isle of Man or Republic of Ireland within the Promotion Period will be eligible to claim Galaxy Buds+ in white as listed in Table 2 by redemption (the “Reward”, subject to full compliance with these Promotion Terms. 

3

Table 1 – Participating Retailers

Table 2 – Promotion Products and Corresponding Reward

1. Pre-orders from auction websites (e.g. eBay) or from third party sellers on online retailers’ websites (e.g. Amazon Marketplace) are specifically excluded from this Promotion.
2. Rewards are non-transferable and there is no cash alternative. In the event of unforeseen circumstances, the Promoter may substitute a Reward of equal or greater value for the Reward. Colour of Rewards are subject to availability. The Promoter may substitute a Reward with a pair of Samsung Galaxy Buds+ in another colour.

Claims

1. Upon taking delivery of the Promotion Product, Participants must register for the Samsung Members app using either an existing, or newly created Samsung Account.  The Participant should then visit the Benefits section of the Samsung Members app and click on the Pre Order banner and select view details to upload an Order advice notice and provide all other required information in order to make an application for Reward under this Promotion (a “Claim”).
2. Claims must be submitted between 00.01 (GMT) 10 March 2020 and 23:59 (BST) 12 April 2020 (the “Claim Period”). Claims received outside the Claim Period will be marked as invalid and will not be accepted.
3. Maximum one (1) Claim per Promotion Product pre-ordered and purchased, a maximum of two (2) Claims per household and a maximum of two-hundred and fifty (250) Claims per Company Participant.
4. Participants will be sent an email to confirm their Claim has been received by the Promoter instantly upon entry of a Claim. Please note that Claims received may take up to seven (7) days from the date of receipt of a Claim and Participants will be sent an email to confirm whether their Claim has been successful and validated (“Claim Validation”).
5. If an email acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team by email at [email protected] or by phone 03452160058 (UK) and 016533900 (Ireland) within seven (7) days of a Claim being submitted. 
6. If a Claim is deemed to have been submitted incorrectly, the Participant will be notified via email and SMS and offered the opportunity to provide the required information within seven (7) days. If no response is received within seven (7) days of the email and SMS, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.
7. Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims. 
8. The Reward will be delivered within forty-five (45) days of the Claim being validated to the postal address provided in the Claim.  
9. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.
10. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to require further verification as to proof of pre-order, as well as the identity, age and other relevant details of a Participant. 
11. If a Participant returns or cancels the pre-order of a Promotion Product before submitting a Claim, the Participant must not make a Claim. If a Participant returns or cancels the delivery of a Promotion Product after submitting a Claim, the Claim will be invalid and the Participant must cancel the Claim immediately by calling 03452160058 (UK) and 016533900 (Ireland) The Promoter reserves the right to check with Participating Retailers whether a Promotion Product has been returned and by submitting a Claim the Participant provides consent to the Promoter to do so.

Privacy and Data Protection 

1. The Promoter’s use of any personal information submitted by the Participant shall be limited to communications about the Promotion and for managing the redemption process. The Participant hereby consents to its personal information being used for this purpose and confirms that it agrees with the Promoter’s privacy policy available at: www.samsung.com/uk/info/privacy.html. The Participant may withdraw consent to such use of personal information by writing to the Promoter or by using the opt-out process outlined in the Promoter’s privacy policy.
2. Other than as set out in these Terms and Conditions, the details and information provided by the Participant when entering the Promotion or claiming the Reward will not be used for any other purpose, nor shall they be passed to any third party.

General 

1. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control. 
2. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion. 
3. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or Claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion. 
4. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as being included.
5. By participating in this Promotion, you agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Promotion, including without limitation, awarding, acceptance, receipt, possession, use and/or misuse of the Reward. The above limitation of liability shall not apply to liability arising from fraud (including fraudulent misrepresentation), death or personal injury caused as a result of Promoter’s negligence. 
6. The Promotion is governed by the law of England and Wales.

TERMS AND CONDITIONS

SAMSUNG BLUE REWARDS PROMOTION
SAMSUNG ELECTRONICS (UK) LIMITED

Participants agree to be bound by these terms and conditions (the “Terms and Conditions”). Any information or instructions published by the Promoter about the Promotion at https://www.samsung.com/uk/cashback-offer/ or https://www.samsung.com/ie/cashback-offer/ form part of the Terms and Conditions.

The Promoter

1. The Promoter is Samsung Electronics (UK) Limited, Samsung House, 1000 Hillswood Drive, Chertsey, Surrey, KT16 0PS (the “Promoter”).

Purchase Period

1. The Promotion will commence at 00:01 (GMT) on the 19th February 2020 and shall close at 23:59 (BST) on the 31st  March 2020 (the “Purchase Period”). 

Eligibility

1. To be eligible to participate in the Promotion you must be a U.K., Channel Islands, Isle of Man or Republic of Ireland resident aged 18+ or a business registered within the same with a valid U.K, Channel Island, Isle of Man or Republic of Ireland bank account (“Participant”)
2. Claims may only be submitted by the end user Participant, Claims made by Participating Retailers, other Resellers and/or their staff on behalf of the end user are specifically excluded and any such Claims will be automatically rejected.
3. This Promotion is not open to employees of the Promoter.
4. Employees of Participating Retailers are permitted to take part in the Promotion.  
5. Rewards shall be paid by way of bank transfer and Participants must have a valid U.K., Channel Islands, Isle of Man or Republic of Ireland bank account in order to receive the Reward. 
6. Rewards shall be awarded to Participants based on their country of residence, for example a ROI Participant purchasing a Promotion Product in the United Kingdom shall receive their Reward in Euros rather than GBP in accordance with Table 1 below.   

Offer

1. Participants who purchase a new (i.e. not second hand, ex-display or refurbished) qualifying device as detailed in Table 1 below (the “Promotion Product”) in-store or online from a Participating Retailer in the U.K., Channel Islands, Isle of Man or Republic of Ireland within the Purchase Period will be eligible to claim a cash back reward (exclusively paid by way of bank transfer) via redemption (the “Reward”). The relevant Reward value per Promotion Product shall be as set out in Table 1 below.
2. Participants who purchase a second  Promotion Product in accordance with Condition 9 above and go on to make a valid Claim (as defined at Condition 14 below) against said Promotional Product, shall receive an one (1) additional fixed cashback reward in the sum of £25.00/€30.00 (Additional Reward).
3. Unless stated otherwise within these Terms and Conditions , reference to the term ‘Reward’ shall be taken to refer to both the Reward and the Additional Reward, with the specific exception of Condition 13 below. 

Table 1 – Promotion Products, Participating Retailers and Corresponding Rewards

1. Purchases from auction websites (e.g. eBay) or marketplace sales through retail websites (e.g. Amazon Marketplace or Play Trade) are specifically excluded from this Promotion.
2. 1. Participants may claim a maximum of one (1) Reward per Promotion Product purchased up to a maximum of four (4) Rewards in total per household. Business Participants may claim a maximum of one (1) Reward per Promotion Product purchased up to a maximum of two hundred and fifty (250) Rewards in total per registered business;
   2. Where the Participant purchases and makes a Claim against a second Promotion Product and (providing full compliance with these Terms and Conditions) is eligible for an Additional Reward, they shall be limited to one (1) Additional Reward only, irrelevant of the amount of Promotion Products purchased and subsequent Claims made. 

Claims

1. To claim, after purchasing a Promotion Product from a Participating Retailer during the Promotion Period, Participants must visit https://samsungcashback.com/cashback-offer within thirty (30) days of purchase of their Promotion Product (the date of purchase counts as day 1) and complete the claim form with either the IMEI number where the purchased Promotion Product is a smartphone or the serial number where the purchased Promotion Product is a tablet, smartwatch, audio product or SSD. Participants will also need to provide their name, contact information, bank account details and any other requested information, and submit it together with a scanned copy of their proof of purchase.  Participants may also be required to upload a photograph or screenshot of either their IMEI number or serial number as appropriate (a “Claim”). Participants who purchase a Promotion Product marked with a “*” at Table 1 above shall be excluded from the requirement to enter a serial or IMEI number only.   
2. Proof of purchase must include:  Participating Retailer name, Promotion Product name and/ or IMEI number and the date of purchase.  Further information regarding proof of purchase requirements can be found on the FAQ page: samsungcashback.com/contact.
3. Claims may only be submitted within thirty (30) days from the date of purchase, meaning the final claim date for purchases made on the 31st March 2020 is no later than 23:59 (GMT) on the 29th April 2020 (the “End Date”). Claims received after the End Date will not be eligible. For the avoidance of doubt, the date of purchase counts as day 1.
4. Participants will be sent an initial email and text to confirm that their Claim has been received and provisionally approved,  subject to  Promoter verification (“Provisional Approval”). Within 30 calendar days of Provisional Approval, Participants will receive a second email and text confirming that their Claim has been fully validated by the Promoter (“Claim Validation”).  and their Reward payment has been processed. For the avoidance of doubt, no Reward payments shall be made to Participants until Claim Validation has occurred 
5. If an email or text acknowledgement has not been received, it is the Participant’s responsibility to contact the Promoter’s customer service team at [email protected] within seven (7) days of a Claim being submitted. 
6. If the Claim is deemed to have missing information, the Participant will be notified via email and SMS and offered the opportunity to provide the required information to validate their Claim within seven (7) days of the email and SMS being sent. If no response is received, then the Claim shall be marked as invalid and the Participant will no longer be eligible to receive the Reward.
7. Provided that the relevant Claim is not rejected for any reason before Claim Validation occurs, Participants will receive the Reward by way of bank transfer to the bank account detailed in the Claim within thirty (30) days of Provisional Approval. Where applicable, Additional Rewards shall be sent together with the Reward due against the second Promotional Product claimed against. 
8. To check the status of the Claim Participants may visit samsungcashback.com/track
9. Claims that are incomplete or damaged will be deemed invalid. No responsibility is accepted by the Promoter for lost, delayed or damaged data which occurs during any communication or transmission of Claims.
10. The Promoter reserves the right at its absolute discretion to disqualify Claims which it considers do not comply with these Terms and Conditions.
11. The Promoter shall have the right, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid Claims including, without limitation, to generate or require further verification as to proof of purchase, as well as the identity, age, and other relevant details of a Participant. This process may involve the Promoter sharing information with third parties.
12. If a Participant returns a Promotion Product after making a Claim, then the Participating Retailer shall notify the Promoter and the Claim shall be rejected. Where the Reward has already been paid then the Promoter shall seek to recover the Reward from the Participant.

Privacy and Data Protection

1. Other than as set out in these Terms and Conditions or for the purposes of operating the Promotion, the details and information provided by the Participant when entering the Promotion or claiming the Reward will not be used for any promotional purpose, nor shall they be passed to any third party.
2. The information collected as described in Condition 13 above shall be processed in accordance with the procedures outlined in the Promoter’s privacy policy, available at www.samsung.com/uk/info/privacy.

General

1. The Promoter shall not be liable for any interruption to the Promotion whether due to force majeure or other factors beyond the Promoter’s control.
2. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation and codes of practice, to vary the Terms and Conditions of the Promotion.
3. Rewards are non-transferable by Participants.
4. The Promoter will not be responsible or liable for: (a) any failure to receive submissions due to transmission failures and other conditions beyond its reasonable control; (b) any late, lost, misrouted, or damaged transmissions or claims; (c) any computer or communications related malfunctions or failures; (d) any disruptions, losses or damages caused by events beyond the control of the Promoter; or (e) any printing or typographical errors in any materials associated with the Promotion.
5. Participants will be solely responsible for any and all applicable taxes and any other relevant costs or expenses which are not stated in the Terms and Conditions as included in the Reward.
6. By participating in this Promotion, you agree, to the maximum extent permitted by applicable laws, to release and hold the Promoter harmless from any and all liability whatsoever for any injuries, losses or damages of any kind arising from participation in or in connection with the Promotion, including without limitation, awarding, acceptance or receipt of the Reward. The above limitation of liability shall not apply to death or personal injury caused as a result of Promoter’s negligence. 
7. The Promotion is governed by the law of England and Wales.

FAQs

Which devices come with one year of free Apple TV+?
Any iPhone, iPad, iPod touch, Apple TV or Mac capable of running the latest version of iOS, iPadOS, tvOS or macOS purchased after 10 September 2019 is eligible. Both new and older (refurbished) models qualify, including devices from the iPhone Upgrade Programme.

Where can I watch Apple TV+?
Apple TV+ is available in the Apple TV app on iPhone, iPad, iPod touch, Apple TV and Mac, as well as selected smart TVs and streaming devices. You can also watch on tv.apple.com. Learn more about Apple TV+.

What is included with Apple TV+?
Apple TV+ lets you stream all of the new, original Apple TV shows and films in the Apple TV app, ad-free and on demand. On iPhone, iPad and Mac, you can even download episodes or films to watch offline. Your Apple TV+ subscription includes access for you and up to five other family members thanks to iCloud Family Sharing.

Only one offer per family. You can share your one year of free Apple TV+ with up to five other family members through Family Sharing. Offer must be claimed in the Apple TV app within three months after first setting up your new device. To see the offer appear, you will need to sign in with your Apple ID on your new device. If you’ve purchased your new device before the launch of Apple TV+ on 1 November 2019, you will get three months to redeem your one year of free Apple TV+, from 1 November 2019. Upon claiming the offer, you commit to a £4.99 monthly subscription that starts after the one-year free trial. Plan automatically renews until cancelled. You can cancel at any time in Settings at least a day before each renewal date. If you cancel before the end of the one-year free trial, you and your family members will immediately lose access to Apple TV+ and the remainder of your one-year free trial. You can’t reactivate this trial.

FAQs

Which devices come with one year of free Apple TV+?
Any iPhone, iPad, iPod touch, Apple TV or Mac capable of running the latest version of iOS, iPadOS, tvOS or macOS purchased after 10 September 2019 is eligible. Both new and older (refurbished) models qualify, including devices from the iPhone Upgrade Programme.

Where can I watch Apple TV+?
Apple TV+ is available in the Apple TV app on iPhone, iPad, iPod touch, Apple TV and Mac, as well as selected smart TVs and streaming devices. You can also watch on tv.apple.com. Learn more about Apple TV+.

What is included with Apple TV+?
Apple TV+ lets you stream all of the new, original Apple TV shows and films in the Apple TV app, ad-free and on demand. On iPhone, iPad and Mac, you can even download episodes or films to watch offline. Your Apple TV+ subscription includes access for you and up to five other family members thanks to iCloud Family Sharing.

Only one offer per family. You can share your one year of free Apple TV+ with up to five other family members through Family Sharing. Offer must be claimed in the Apple TV app within three months after first setting up your new device. To see the offer appear, you will need to sign in with your Apple ID on your new device. If you’ve purchased your new device before the launch of Apple TV+ on 1 November 2019, you will get three months to redeem your one year of free Apple TV+, from 1 November 2019. Upon claiming the offer, you commit to a £4.99 monthly subscription that starts after the one-year free trial. Plan automatically renews until cancelled. You can cancel at any time in Settings at least a day before each renewal date. If you cancel before the end of the one-year free trial, you and your family members will immediately lose access to Apple TV+ and the remainder of your one-year free trial. You can’t reactivate this trial.